Project Management

Most all firms involved with executing and managing their businesses on a project by project basis require an easy and efficient way to collaborate with multiple parties and manage a complex array of project documentation in a widely distributed environment. The availability, accessibility, malleability, and presentation of project information from anywhere at any time are paramount to conducting business. The answer is a hybrid combination of functionality that spans document management, CRM and email management.

iChannel technology provides our customers all of the above in a client-centric, web-based environment, infusing efficient business processes into these organizations. The assimilation and sharing of project information in a collaborative environment has tremendously enhanced our clients’ relationships with their customers.

Engineering Firms

iChannel technology provides the opportunity to:

• Enable a seamlessly integrated desktop
• Increase efficiencies and productivity
• Enhance communication with clients via extranets
• Reduce clerical, paper and personal cost
• Eliminate courier costs and large email attachments

Solutions

iChannel Desktop

• Single, central point of entry and update capacity
• Web-based interface
• Email integration
• iChannel technology modules – CRM, Document Manager, Extranet, Email Management and Knowledge Management

iChannel Document Manager
A web-based, collaborative document manager that is seamlessly linked to multiple applications and publishes project related information to (semi) private extranet client and contractor sites. With indexing, versioning, online discussion and extensive search and sort capacity, this powerful integrated solution is the central system to a high efficiency paperless environment. This is the component used to identify, categorize, and store important project and client information.

iChannel Extranet
A private, web secure warehouse where project documents, drawings, photos etc. are published. The iChannel extranet provides project participants with secure, global availability, 24x7, to all project data.

iChannel CRM
Centralized project, client, contact, and transaction information that will help serve the clients’ needs more effectively, thus building a closer relationship. The integrated CRM solution, integrated with MS Outlook™, is linked to the firm’s in-house applications, therefore publishing and maintaining consistent client records throughout the organization.

• Keep pace with project demands
• Provide single, centralized contact database
• Accelerate document communications
• Meet growing capacity demands
• Integrate activities of (sub) contractors across projects
• Links to front and back office systems

iChannel Email Manager
Integrated with MS Outlook, sent and received emails can now be aggregated and stored automatically in the projects’ file areas. The firm no longer has to rely on Public Folders and those Outlook Inboxes can be finally emptied.

iChannel Knowledge Management
Web-based knowledge library where information is published for use by internal employees, external service providers and clients. The intelligent cataloging of content and advanced search capacity allows for quick and easy research from anywhere.