A letter from our Support Manager
__________
Dear Sir or Madam,
In a effort to better serve your support needs, we are making the following change to our support policy:
As of March 8, 2010, we will assign higher priority to tickets submitted through the our support website at http://support.conarc.com/ .
The ticket submission form on the site has been changed in order to gather more up-front information. This will allow us to respond to your tickets quicker, more accurately, and with less back-and-forth.
You will still be able to send in tickets via e-mail and track them through our the site; however, we hope that by submitting your incident at http://support.conarc.com, you will find faster resolutions.
Thank you,
Conarc Support Team
