Support Policy Change

A letter from our Support Manager
__________

Dear Sir or Madam,

In a effort to better serve your support needs, we are making the following change to our support policy:

As of March 8, 2010, we will assign higher priority to tickets submitted through the our support website at http://support.conarc.com/ .

The ticket submission form on the site has been changed in order to gather more up-front information. This will allow us to respond to your tickets quicker, more accurately, and with less back-and-forth.

You will still be able to send in tickets via e-mail and track them through our the site; however, we hope that by submitting your incident at http://support.conarc.com, you will find faster resolutions.

Thank you,

Conarc Support Team

This entry was written by mchu, posted on March 5, 2010 at 1:06 am, and filed under the Blog and tagged Support.

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Support Policy Change

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